Are you looking to increase your sales effectiveness and significantly improve your skills in the following areas;
professional selling, leadership development or performance evaluation Get in touch with us.
Customer Service Course
Are you looking to acquire practical skills in Customer Service? Good Customer service has an impact on both existing customers and potential customers. As an organization, improving your customer service skills can lead to greater customer satisfaction and more enjoyable experience for them.
SILVER-DEAN CO LTD
Training Courses
Silver Dean Co Ltd has highly experienced trainers, we also have a variety of Customer Service Courses designed to cover the different aspects of customer service in an organization. Make us your trusted Customer Service Training partner and achieve your goals as an organization.
- Managers
- Team Leaders
- Supervisors
- Account Managers
- Field Service Representatives
- Brand Managers
- Public Relation Professionals
- Customer Service Relations
Benefits
Employee & Organizational
Improved self-confidence, motivation, and better way to engage customers. Better knowledge on how to deal with different kinds of customers. Increased customer loyalty and retention. Increase in sales and profits. Effective listening, influencing, and communication skills. Exceeding customer expectations
Who to attend
- Managers
- Team Leaders
- Supervisors
- Account Managers
- Field Service Representatives
- Brand Managers
- Public Relation Professionals
- Customer Service Relations
SOFT SKILLS
This course includes: emotional Intelligence, communication and influencing, resolving conflict, stress and work pressure, negotiation and how to handle change.
NEGOTIATION
Negotiations skills come in handy when you are persuading your colleagues, bosses, clients or other third parties. When dealing with clients and customers, good negotiation skills will help you land great deals, get better prices and terms of sales and build good long-lasting relationships.
STRESS & WORK PRESSURE
Whether you are coping with rapid organizational changes, long hours, heavy workloads or too much pressure, stress in the workplace is inevitable. However, too much stress and pressure can have detrimental effects on your health, well being and productivity. Our stress management training is designed to help you ease work pressures, manage work effectively, boost resilience, avoid burnout and depression caused by stress that may affect performance and productivity.
RESOLVE
CONFLICT
CONFLICT MANAGEMENT TRAINING
Conflict in the workplace is inevitable. While we can try to avoid conflict, we cannot escape conflict. We do not all want the same thing, work the same way or have the same personalities. The differences in values, personalities, perceptions and processes make conflict unavoidable. The conflict resolution training will equip you with simple tools and approaches to help you embrace and address workplace conflict within your organization and team in a healthy, peaceful and productive fashion.
SOFT SKILLS TO MASTER
COMMUNICATION AND INFLUENCING
People required to attend are managers and supervisors in leadership positions at all levels of experience who would like to improve their impact and performance through more effective leadership communication. The manager who attends this training will be able to build their confidence, communicate more courageously and authoritatively in order to connect, motivate, direct and gain buy-in.
CALL CENTRE TRAINING
SLAagreement
SERVICE-LEVEL AGREEMENT
KPI indicators
KEY PERFORMANCE INDICATORS
CSAT satisfaction
Customer Satisfaction
ASA association
Advertising and Selling Association
AHT time
Average Handle Time
FCR resolution